When you have a major physical or mental health crisis, you might experience trouble paying your utility bills. The loss of utilities can worsen your health condition and spiral into other unforeseen consequences that jeopardize your household’s stability.
Since mid-2024, United Way has managed the Critical Medical Needs program - a path to stop disconnection or restore services for households with people who have critical medical needs.
Made possible through partnerships with Liberty Utilities, Spire Gas, and Missouri American Water, United Way works with local health systems to identify eligible patients, speed up securing assistance, and provide additional supports for households that are struggling with major medical needs.
Currently, this program is only available to Missouri residents of Barton, Jasper, Newton, or McDonald counties that are customers of Liberty Utilities (for electric), Spire (for gas), or Missouri American Water (for water).